Return Policy

Returns & Exchanges – Complete Money-Back Guarantee

We want you to feel confident when ordering from us. If something’s not right with your order, we’re here to help.

How to Start a Return

To begin a return, please email us at jmjscatholicstore@gmail.com or call (949) 812-1799. Include your order number and confirm that it’s been less than 30 days since purchase.

We’ll provide you with a Return Merchandise Authorization (RMA) number and simple instructions for sending the item back. Items returned without an RMA number will not be accepted.

Our Return Policy

All purchases may be returned within 30 days of the original purchase date.

  • Orders under $100: No restocking fee
  • Orders over $100: 10% restocking fee
  • Exchanges for a similar item: No restocking fee (e.g., swapping one saint medal for another)
  • 14KT & 18KT Gold Medals: Final sale — may not be returned or exchanged, as they are made to order, unless there was a shipping or order error on our part

Condition of Returned Items

All returned items must be in new, unused condition. Once approved, we’ll process your refund to the original payment method.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 15 days along with a clear video showing the problem. Once verified, we’ll offer you either a replacement or a full refund—whichever you prefer.