Returns & Exchanges – Complete Money-Back Guarantee
We want you to feel confident when ordering from us. If something’s not right with your order, we’re here to help.
How to Start a Return
We’ll provide you with a Return Merchandise Authorization (RMA) number and simple instructions for sending the item back. Items returned without an RMA number will not be accepted.
Our Return Policy
All purchases may be returned within 30 days of the original purchase date.
- Orders under $100: No restocking fee
- Orders over $100: 10% restocking fee
- Exchanges for a similar item: No restocking fee (e.g., swapping one saint medal for another)
- 14KT & 18KT Gold Medals: Final sale — may not be returned or exchanged, as they are made to order, unless there was a shipping or order error on our part
Condition of Returned Items
All returned items must be in new, unused condition. Once approved, we’ll process your refund to the original payment method.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 15 days along with a clear video showing the problem. Once verified, we’ll offer you either a replacement or a full refund—whichever you prefer.